Noble Resources

Data Sheet

MANAGE PATIENT ACCOUNTS & SERVICES MORE EFFECTIVELY TO IMPROVE PATIENT CARE

Noble’s contact solutions help Healthcare services organizations improve patient care by reducing costs and improving customer service at every opportunity – from scheduling and pre-registration to account services and ongoing relationship management – all while maintaining regulatory compliance, patient privacy and agent efficiency. Whether your business is a hospital, medical group, or service bureau specializing in medical accounts, Noble can help your call center run smoothly and give your team the tools to be successful.

 

KEY BENEFITS

 

Increase Contact and Response Rates
Get more right-party contacts with multiple numbers per patient, advanced dialing algorithms, list management, and best time to contact.

Assign Inbound Calls for FCR
Use skills-based routing to get patients to the best resource. Assign reps to “own” repeat patients, welcome new accounts, or route high-value patients to more successful reps.

Ensure Legal Compliance
Patented tools help you protect personal data and meet complex regulations, including wireless dialing, consent, PCI-DSS, HIPAA, TCPA, FDCPA, DNC, Ofcom, GDPR, etc.

Improve Rep Engagement
Give team members clear vision into their goals and progress, and recognize their achievements for a more engaged workforce.

Support Self-Service
Self-service options let patients handle confirmations, account changes, and payments and free your agents for more complex issues.

Automate Easy Tasks
Keep overhead costs low and improve productivity with virtual agents, personalized messaging, consolidated workflows, and process automation.

Streamline Workflows
Help your reps do more in less time by putting multiple tools (forms, appointments, patient databases) and omnichannel queues into a single desktop view.

Manage More Efficiently
Real-time dashboards and in-depth reporting and analysis let you see performance and results so you can fine-tune strategies.

FEATURES

  Call pacing and omnichannel, multi-session queues
  Intelligent call routing based on agent skills, customer attributes, and more
  Detect voicemail/machines, busy signals, disconnects
  Self-service patient account updates and payments
  Compliance tools for PCI-DSS, HIPAA, TCPA, FTC, FDCPA, DNC, GDPR, etc.
  Pre-record disclosures/rebuttals and manage call-backs
  In-call and post-call voice and screen monitoring
  Real-time dashboards and performance reporting for total visibility
  Best time to contact and strategy management by region and channel
  Audio and video recording for verifications and quality
  Integrate with payment portals, contact lists, scheduling, and third-party platforms
  Streamline scheduling and improve adherence
  Track goals and reward employee achievements

 

 

WHAT OUR CUSTOMERS SAY

Completed registrations are up by +80% and Patient Service Center calls increased by +120% on the inbound side and +170% on the outbound side. The Noble Solution paid for itself the first month it was in operation, with a net gain of hundreds of thousands of dollars.

 

CURIOUS TO KNOW MORE?

Contact us for more information on our complete suite of contact center solutions.