Solutions: Healthcare Solutions
Testimonial: Austin Radiological Associates
Testimonial: Vision Group Holdings
Testimonial: Vitality Health
Increase Contact and Response Rates
Get more right-party contacts with multiple numbers per patient, advanced dialing algorithms, list management, and best time to contact.
Assign Inbound Calls for FCR
Use skills-based routing to get patients to the best resource. Assign reps to “own” repeat patients, welcome new accounts, or route high-value patients to more successful reps.
Ensure Legal Compliance
Patented tools help you protect personal data and meet complex regulations, including wireless dialing, consent, PCI-DSS, HIPAA, TCPA, FDCPA, DNC, Ofcom, GDPR, etc.
Improve Rep Engagement
Give team members clear vision into their goals and progress, and recognize their achievements for a more engaged workforce.
Self-service options let patients handle confirmations, account changes, and payments and free your agents for more complex issues.
Automate Easy Tasks
Keep overhead costs low and improve productivity with virtual agents, personalized messaging, consolidated workflows, and process automation.
Help your reps do more in less time by putting multiple tools (forms, appointments, patient databases) and omnichannel queues into a single desktop view.
Manage More Efficiently
Real-time dashboards and in-depth reporting and analysis let you see performance and results so you can fine-tune strategies.
✓ Call pacing and omnichannel, multi-session queues
✓ Intelligent call routing based on agent skills, customer attributes, and more
✓ Detect voicemail/machines, busy signals, disconnects
✓ Self-service patient account updates and payments
✓ Compliance tools for PCI-DSS, HIPAA, TCPA, FTC, FDCPA, DNC, GDPR, etc.
✓ Pre-record disclosures/rebuttals and manage call-backs
✓ In-call and post-call voice and screen monitoring
✓ Real-time dashboards and performance reporting for total visibility
✓ Best time to contact and strategy management by region and channel
✓ Audio and video recording for verifications and quality
✓ Integrate with payment portals, contact lists, scheduling, and third-party platforms
✓ Streamline scheduling and improve adherence
✓ Track goals and reward employee achievements
Completed registrations are up by +80% and Patient Service Center calls increased by +120% on the inbound side and +170% on the outbound side. The Noble Solution paid for itself the first month it was in operation, with a net gain of hundreds of thousands of dollars.
Contact us for more information on our complete suite of contact center solutions.