Home & Personal Services

MANAGE CUSTOMER ACCOUNTS & COMMUNICATIONS MORE EFFICIENTLY

Noble’s powerful technology solutions designed for the Services industry help you enhance agent productivity, save resources, improve appointment scheduling and customer service, increase payments on customer accounts, and enhance the customer experience. Whether you’re selling new business or supporting existing customers, you can give your sales team, service reps, and account specialists the tools they need to be successful and help your managers manage them more easily.

 

KEY BENEFITS

Increase Contact and Response Rates
Get more right-party contacts with multiple numbers per customer, advanced dialing algorithms, list management, superior screening, and best time to contact.

Send Inbound Calls to the Right Resources
Get customers to the best agent quickly. Assign “owned” accounts, send new customers to a welcome group, or route high-value accounts to more skilled reps.

Ensure Legal Compliance
Patented tools help you protect personal data and meet contact regulations, including wireless dialing, consent, TCPA, DNC, PCI-DSS, FDCPA, Ofcom, GDPR, etc.

Improve Rep Engagement
Give team members clear vision into their goals and progress, and recognize their achievements for a more engaged workforce.

Support Self-Service
Automated messaging and integration to internal systems makes it easy for customers to manage their information and make payments while reducing agent load and costs.

Automate Easy Tasks
Keep overhead low and improve productivity with virtual agents, personalized messaging, consolidated workflows, and process automation.

Streamline Workflows
Help your reps do more in less time by putting multiple tools (scripts, appointments, account databases) and omnichannel queues into a single desktop view.

Manage More Efficiently
Real-time dashboards and in-depth reporting and analysis let you monitor performance and results so you can fine-tune strategies.

FEATURES

✓ Call pacing and omnichannel, multi-session queues
✓ Intelligent call routing based on rep skills, account holder attributes, and more
✓ Detect voicemail/machines, busy signals, disconnects
✓ Self-service customer account updates and payments
✓ Compliance tools for PCI-DSS, TCPA, DNC, GDPR, etc
✓ Pre-record disclosures/rebuttals and manage call-backs
✓ In-call and post-call voice and screen monitoring
✓ Real-time dashboards and performance reporting for total visibility
✓ Best time to contact and strategy management by region and channel
✓ Audio and video recording for verifications and quality
✓ Integrate with payment portals, contact lists, databases, and third-party platforms
✓ Streamline scheduling and improve adherence
✓ Track goals and reward employee achievements

 

WHAT OUR CUSTOMERS SAY

The cost savings from Noble Systems is amazing. The cost per appointment has dropped two-thirds, and reminder notices are one-tenth of the previous cost. Dropped calls have virtually disappeared. Noble’s combination of functionality and value should put it on the ‘short list’ for anyone looking for a contact center solution.

 

 

CURIOUS TO KNOW MORE?

Contact us for more information on our complete suite of contact center solutions.