Implementing Conversation Analytics: The Road to Success
Conversation Analytics has many benefits for the contact center and beyond. But it’s important to understand the internal and external resources required for success.
This infographic provides an overview of the best practices for implementing Conversation Analytics, including:
- Finding a C-suite champion to ensure implementation gets the proper attention from all parties
- Planning an internal promotional campaign for agents leading up to launch
- Clearly communicating goals and benefits ahead of and throughout implementation
- Selecting a handful of high impact KPIs to monitor when the technology is first rolled out to achieve quick wins
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