Noble Resources

Case Study

Improving Customer Support with Gamification

How well are your customers being served by your customer support contact center? Knowing how well your customer support team is resolving issues and addressing complaints, defining KPIs, and providing continuous motivation is essential for managing these frontline workers more efficiently, reducing costs and increasing agent satisfaction – which in turn can impact sales and customer retention.

Download this case study to learn learn how one customer support organization leveraged gamification technology to reduce costs and increase service levels, while engaging employees to help improve productivity.