Improving the Customer Experience with IVR and Automated Callbacks

Customers are frustrated by contact center experiences involving long hold times and no indication how long they have to wait to talk to an agent. This often results in customer churn.

In this ebook, we look closely at the trend in hold times, how to combat them, and how using intelligent tools such as IVR and automated callbacks can help improve customer satisfaction.

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EMEA version  •  APAC version