Noble Resources

Data Sheet

GENERATE MORE LEADS. GROW EXISTING ACCOUNTS. IMPROVE YOUR SALES PROGRAMS.

Noble Systems offers powerful technology solutions for Sales & Inside Lead Generation that can help you increase your contact rates, increase speed to lead, enhance efficiencies, and streamline program management. Our enterprise solution gives you the tools to manage lead generation and new applications, customer service, and collections in one integrated package. With Noble, you can expand the productivity of your agents, use resources more effectively, monitor system activity, manage potential customers and existing accounts, and deliver improved sales results!

 

KEY BENEFITS

 

Increase Contact and Response Rates
Get more right-party contacts with multiple numbers per customer, advanced dialing algorithms, list management, superior screening, and best time to contact.

Send Inbound Calls to the Right Resources
Get customers to the best agent quickly. Assign “owned” accounts, send new customers to a welcome group, or route high-value accounts to more skilled reps.

Ensure Legal Compliance
Patented tools help you protect personal data and meet contact regulations, including wireless dialing, consent, TCPA, DNC, PCI-DSS, FDCPA, Ofcom, GDPR, CCPA, etc.

Improve Rep Engagement
Give team members clear vision into their goals and progress, and recognize their achievements for a more engaged workforce.

Support Self-Service
Automated messaging and integration with internal systems makes it easy for customers to manage their accounts, place re-orders, and make payments more efficiently while reducing your costs.

Automate Easy Tasks
Keep overhead low and improve productivity with virtual agents, personalized messaging, consolidated workflows, and process automation.

Streamline Workflows
Help your reps do more in less time and by unifying sales databases, like Salesforce, with multiple tools (scripts, product info) and omnichannel queues in a single, integrated desktop.

Manage More Efficiently
Real-time dashboards and in-depth reporting and analysis let you monitor performance and results so you can fine-tune strategies.

FEATURES

  Call pacing and omnichannel, multi-session queues
  Intelligent call routing based on rep skills, customer record attributes, and more
  Detect voicemail/machines, busy signals, disconnects
  Self-service customer account updates and payments
  Compliance tools for PCI-DSS, TCPA, DNC, GDPR, etc.
  Pre-record disclosures/rebuttals and manage call-backs
  In-call and post-call voice and screen monitoring
  Real-time dashboards and performance reporting for total visibility
  Best time to contact and strategy management by region and channel
  Audio and video recording for verifications and quality
  Integrate with CRM/databases, payment portals, contact lists, and third-party platforms
  Streamline scheduling and improve adherence
  Track goals and reward employee achievements

 

WHAT OUR CUSTOMERS SAY

The results from Noble have been amazing. Lead generation is up 250%. The cost per appointment has dropped almost two-thirds, and we are saving 90% on reminder notices. We have significantly increased monthly outbound dials by four-fold and have reduced staffing costs by 30% or more. I can manage and monitor agents with ease – whether they are sitting in the call center or working from home.

 

 

CURIOUS TO KNOW MORE?

Contact us for more information on our complete suite of contact center solutions.