Is Your Contact Centre Infected?

This infographic will help you identify the causes and symptoms of agent attrition in contact centres, and prescribe a treatment for both mild and severe cases.

• % of agents who left their jobs within 180 days of employment
• the four most common factors behind agent turnover
• % of contact centres that planned to hire replacement agents in 2018
• a vaccine to prevent onset agent attrition
• healthy results of workforce engagement and gamification solutions in contact centres