Is Your Contact Centre Infected?
This infographic will help you identify the causes and symptoms of agent attrition in contact centres, and prescribe a treatment for both mild and severe cases.
- % of agents who left their jobs within 180 days of employment
- the four most common factors behind agent turnover
- % of contact centres that planned to hire replacement agents in 2018
- a vaccine to prevent onset agent attrition
- healthy results of workforce engagement and gamification solutions in contact centres
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