Noble Resources

Webinar

Leveraging Voice of the Customer with Gamification to Maximize ROI

Regardless of the industry, the marketplace is competitive. To gain an advantage, organizations have become hyper focused on the customer experience. Unfortunately, many organizations are still struggling with how to capture and use customer sentiment to recognize employees and improve processes on a transactional basis. For those who have figured it out, many are still challenged on how to make it actionable. Imagine the benefits to your organization if you could reward agents based on an ever-increasing Customer Effort Score.

In this webinar, you will learn:

  • Why care about the Voice of the Customer (VoC)
  • The fuel behind VoC
  • “Active disengagement” impact on CX
  • How Gamification and Post Experience Capture works together
  • Actionable post experience outputs
  • Introduction: Customer Count
  • In-depth look at Post Experience process and capture