Noble Resources

Press Release

Luxury Escapes Selects Noble ShiftTrack for Workforce Management

  • November 24, 2020
  • Melbourne, AU

  
Noble Systems is pleased to announce our recent partnership with Luxury Escapes, a leading provider of travel and holiday packages for travel in Australia and internationally. The company has more than two million subscribers with customers across Australia, New Zealand, Singapore, India, Hong Kong, the US, and the UK.

Luxury Escapes is focused on providing exceptional experiences for its travelers, and their contact center interaction is a key part of the customers’ journey. The organisation selected the Noble ShiftTrack WFM solution to improve their Melbourne-based Customer Experience operations. The system’s robust workforce management tools will allow Luxury Escapes to improve its strategic management with accurate forecasts for workload and staffing needs, making sure they have the right staff scheduled, including remote agents, at the right times.

Kelli Carpanini, Head of Customer Experience at Luxury Escapes, said “The ability to manage staffing to meet customer demand and service levels goals is critical for the contact centre, especially when dealing with remote agents and with mixed teams of on-site and remote resources. We chose Noble Systems because of their experience and ability to give us a right-sized solution that will help us deliver an improved customer experience, as well as reduce management time and costs”.

Ashley Clayton, Noble Business Manager APAC, commented “Noble Systems has extensive experience in providing cost-effective contact centre solutions that help companies create better customer experiences. We’re proud to be working with Luxury Estates to help them support their workforce, so they can focus on delighting their customers”.

Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement, Analytics and Gamification technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Learn more at noblesystems.com.