Noble Resources

Data Sheet

Market Research Solutions

COMPLETE MORE SURVEYS & IMPROVE RESOURCE EFFICIENCY

Noble’s smart contact center solutions can help you improve the productivity of your researchers, increase contact rates and streamline program management. Not only will you make more efficient use of your resources, you’ll also deliver better program results.

 

KEY BENEFITS

 

Increase Contact and Response Rates
Get more contacts and complete more surveys with multiple numbers per customer, advanced dialing algorithms, list management, best time to contact, and automated surveys.

Improve Service Levels
Intelligent routing process calls based on user-defined criteria and matches agents with the best skills to handle the account. DNIS/ANI capture directs calls to different agent groups for different services.

Ensure Legal Compliance
Patented tools help you protect personal data and meet contact regulations, including wireless dialing, consent, TCPA, DNC, PCI-DSS, FDCPA, Ofcom, GDPR, etc.

Improve Rep Engagement
Give team members clear vision into their goals and progress, and recognize their achievements for a more engaged workforce.

Simplify Survey Design
Get new programs up and running quickly with intuitive point-and-click tools that eliminate advanced technical assistance. Build new surveys with our desktop and IVR designers.

Automate Easy Tasks
Keep overhead low and improve productivity with virtual agents, automated surveys, personalized messaging, consolidated workflows, and process automation.

Streamline Workflows
Help your researchers do more in less time and optimize utilization by putting multiple tools (scripts, account databases, knowledge libraries) and omnichannel queues into a single, integrated desktop.

Manage More Efficiently
Real-time dashboards and in-depth reporting and analysis let you monitor performance and results so you can fine-tune strategies.

FEATURES

Call pacing and omnichannel, multi-session queues
Intelligent call routing based on researcher skills, customer record attributes, and more
Detect voicemail/machines, busy signals, disconnects
Self-service surveys and account updates
Compliance tools for PCI-DSS, TCPA, DNC, GDPR, etc.
Pre-record disclosures/rebuttals and manage call-backs
In-call and post-call voice and screen monitoring
Real-time dashboards and performance reporting for total visibility
Best time to contact and strategy management by region and channel
Audio and video recording for verifications and quality
Integrate with contact lists, third-party platforms, and payment processors
Streamline scheduling and improve adherence
Track goals and reward employee achievements

 

WHAT OUR CUSTOMERS SAY

We make 100,000+ calls a day across multiple types of campaigns and Noble handles this volume with ease while screening out bad and unconnected calls so that our agents work more efficiently.

 

 

CURIOUS TO KNOW MORE?

Contact us for more information on our complete suite of contact center solutions.