Motivation impacts everything in a call center. A motivated team of agents has a positive cascading effect on call efficiency, cost per call, and overall expense. Conversely, an unmotivated team can drag down a call center’s productivity and cause financial performance to suffer.
In this case study, you will see how a gamification solution featuring contests, rewards and coaching helped bring about positive changes in motivation, leading to better call efficiency, higher workforce retention, and, ultimately, more money saved for a leading accounts receivable management company.
Want to Learn More? Watch the BC Services video testimonial.