Solutions: News, Media & Publishing
More: Explore Our Full Suite
Increase Contact, Response and Conversion Rates
Get more right-party contacts with multiple numbers per subscriber, advanced dialing algorithms, list management, and best time to contact.
Assign Inbound Calls for FCR
Use skills-based routing to get customers to the best resource. Assign reps to “own” subscribers, send new accounts to separate groups, or route high-value members to more successful reps.
Ensure Legal Compliance
Patented tools help you protect personal data and meet contact regulations, including wireless dialing, consent, TCPA, DNC, PCI-DSS, FDCPA, Ofcom, GDPR, etc.
Improve Rep Engagement
Give team members clear vision into their goals and progress, and recognize their achievements for a more engaged workforce.
Automated messaging and integration with internal systems makes it easy for subscribers to manage their accounts and make payments while increasing efficiencies and reducing costs.
Automate Easy Tasks
Keep overhead low and improve productivity with virtual agents, personalized messaging, consolidated workflows, and process automation.
Help your reps do more in less time and optimize utilization by putting multiple tools (scripts, CRM, accounting databases) and omnichannel queues into a single, integrated desktop.
Manage More Efficiently
Real-time dashboards and in-depth reporting and analysis let you monitor performance and results so you can fine-tune strategies.
✓ Call pacing and omnichannel, multi-session queues
✓ Intelligent call routing based on rep skills, subscriber account attributes, and more
✓ Detect voicemail/machines, busy signals, disconnects
✓ Self-service subscriber account updates and payments
✓ Compliance tools for PCI-DSS, TCPA, DNC, GDPR, etc.
✓ Pre-record disclosures/rebuttals and manage call-backs
✓ In-call and post-call voice and screen monitoring
✓ Real-time dashboards and performance reporting for total visibility
✓ Best time to contact and strategy management by region and channel
✓ Audio and video recording for verifications and quality
✓ Integrate with payment portals, contact lists, databases, and third-party platforms
✓ Streamline scheduling and improve adherence
✓ Track goals and reward employee achievements
The efficiencies we’ve gained to help move us forward while controlling costs are key – getting the most out of agents, agents in the right place at the right time, contacting people at the right time. In a business where there’s not a lot of revenue growth, keeping it efficient is critical to us.
Contact us for more information on our complete suite of contact center solutions.