Manage compliance while improving agent productivity through human intervention, manually “clicking” to add numbers to calling campaigns.
With over 30 years of experience in the contact center arena, Noble Systems continues to innovate and lead the industry with the most comprehensive set of compliant outbound dialing tools. Whether your compliance concerns are TCPA, FDCPA, PCI-DSS or HIPAA, you will have peace of mind that Noble compliance solutions can help you meet those requirements while improving business productivity.
Reach Peak Agent Productivity & Stay Compliant
Administrator generates list of numbers that need to be called
Administrator provides human intervention to add numbers to calling campaign
Compliance checks performed before adding to campaign
Built-In Business Rules
Utilizes “Calling Windows” by Time Zone + Zip Code
Does not break “Delay Between Attempts” rules
Enforces “Maximum Attempts” rules across distinct locations & time intervals
Maintains exclusion and business rules
Enforces “Call Recording Exclusion” rules
Advanced Features & Benefits
Utilizes compliance filters
Takes advantage of Call Progress Analysis
Includes Answering Machine Detection
Does not use artificial or pre-recorded messages
Noble CLIQ (Contact List and Intervention Queue) allows contact centers to improve agent productivity through human intervention, manually “clicking” to add numbers into a calling campaign, while leveraging built-in system filters, business rules and compliance checks.
Confirms each record to be called
“Clicks” on each number to be inserted into a campaign
Monitors number inventory levels
Increases agent productivity
Performs compliance checks
Enforces company defined exclusion and business rules
Ensures sufficient agents are available
Presents agents with audio and screen pop of connected number
Noble CLIQ allows compliance & productivity to be managed easily between your platform administrator and contact center personnel.
CURIOUS TO KNOW MORE?
Contact us for more information on our complete suite of contact center solutions.