Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, announced that TMC (a global integrated media company) has awarded Noble® Conversations Analytics 2.0 a 2020 Communications Solutions Product of the Year Award.
Noble Conversations Analytics Insight 2.0 provides deeper vision into your customer interactions, so you can continually improve quality and build a better customer experience. The new “Comparative Cloud” allows you to compare the used phrases in unsuccessful calls versus those that are successful. Using Noble’s intelligent speech analytics framework and world-class text transcription engine, the Comparative Cloud functionality makes it easier than ever to find the right phrases to use on customer interactions to get the best possible outcome – as well as those that should be avoided. With Noble CA Insight, you’ll be able to easily compare how your least successful agents are communicating in comparison to your most successful agents.
Chris Hodges, Noble’s Senior VP Sales and Marketing, said, “The ability to monitor conversations, both in real-time and post-call, is becoming increasingly important, particularly as more agents are working remotely. Proactive feedback and coaching can help keep agents connected and engaged, while maintaining the quality of customer service. Our Comparative Cloud makes it easier than ever to find the right phrases to use on customer interactions to get the best possible outcome – as well as those that should be avoided. We are excited to have this innovation recognized as a game-changer by TMC.”
“Congratulations to Noble Systems for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Noble’s Conversations Analytics Insight is truly an innovative product and is amongst the best communications products and services available on the market today. I look forward to continued excellence from Noble in 2020 and beyond.”
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, Analytics, and Gamification technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. For more information visit www.noblesystems.com.