Noble Systems Corporation, a global leader in omnichannel contact center technologies, is the recipient of TMC’s “2019 CUSTOMER Product of the Year Award” for Noble® Conversations Analytics. The award is presented by CUSTOMER magazine.
Speech Analytics helps companies improve service and performance by mining the data from customer interactions to see trends, identify best practices, manage compliance, and gain deeper insight into contact center, customer, and agent activities so that they can make more informed decisions. Noble® Conversations Analytics leverages large volumes of recorded conversations to gain actionable business intelligence using post-call speech analytics.
Noble makes it possible to use the analyze customer and agent-side recordings to spot trends, identify underlying reasons for customer calls, improve your quality assurance programs, measure script adherence, determine training needs, and much more. Noble gives you robust performance management capabilities with key analytic functionality so you can uncover what is affecting your KPIs, develop solutions, provide proactive responses, and track effectiveness at an agent level. Noble CA is available for the company’s premise, cloud, hybrid and managed service environments.
“Our speech analytics tools offer deep business intelligence on trends and patterns in customer behavior,” said Chris Hodges, SVP sales and marketing. “Noble CA is completely integrated with our contact center environment, creating a more seamless user experience. We are excited about the new opportunities that Conversation Analytics gives our clients to extend their insight into the contact center to create a better customer experience. We are honored by TMC’s recognition of our continued product innovation and commitment to providing solutions that help companies improve performance while reducing risk.”
The 2019 CUSTOMER Product of the Year Award – the 21st edition of the annual program – recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Noble Systems with a 2019 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “The Conversation Analytics solution has proven deserving of this elite status and I look forward to continued innovation from Noble in 2019 and beyond.”
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions since 1989. Noble is the technology vendor of choice for tens of thousands of agents at 2,000+ client sites worldwide.