Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, is helping companies move to the next phase of operations in a COVID-19 world. Noble’s industry-leading suite of solutions for contact center, workforce engagement, gamification and analytics feature a single-code design that delivers the same features and performance for premise and cloud environments. This makes them ideal for companies transitioning between traditional in-center teams and the rapidly growing remote workforce. Contact centers can easily support on-site and work from home teams and can quickly shift capacity between the two as needs change.
Managing contact center teams in more distanced environments presents new challenges for maintaining team member focus and morale, while maintaining productivity and service quality. In addition to offering flexible premise/remote hybrid customer contact solutions, Noble helps companies manage changing operational needs with advanced toolsets that promote stronger employee engagement and a positive customer experience, such as its award-winning Noble Gamification and Conversations Analytics products.
A Noble Systems client in the travel industry – one of the market segments most notably impacted by the coronavirus – spoke about working with Noble to transform its operations, saying: “Noble Systems offered tremendous support and assistance during our transition to our current “Work from Home” program. One of the main reasons we were able to achieve our objectives during this time was due to our partnership with Noble Systems. The company’s dedication and creativity were crucial in our ability to overcome the challenges caused by the ongoing pandemic. Our business model is evolving, and we are thankful we have partners like Noble Systems to help us navigate into the future.”
Like many technology vendors, Noble Systems is adapting to new business trends to share its award-winning solutions platforms with the industry. While business leaders are staying close to home and not traveling as much, you can still learn more about these solutions, as well as our flagship Noble Contact Center suite and Workforce Management and Data Intelligence tools, through a number of channels, from watching our Noble-sponsored live and on-demand webinars and reading our blogs to visiting us at upcoming virtual conferences and events, including:
“As we all know, recent events have profoundly affected “business as usual,” forcing companies to adopt new practices, take continuity plans out of testing mode and into full deployment, and find different operational strategies, which may expose gaps in their systems and processes,” said Chris Hodges, SVP sales and marketing. “With three decades of experience in providing innovative solutions to help contact centers manage and grow their business, Noble’s offerings give our clients exactly the type of technologies, tools, flexibility and partnership they need to succeed in the new environment.”
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. For more information, call us at 1.888.8NOBLE8 or visit www.noblesystems.com.