Noble Systems Corporation, a global leader in unified contact center technology, reports that product distribution software provider MLS Software has upgraded its legacy Noble platform to the Noble® Enterprise platform with SIPhony to take advantage of enhanced tools and features, including Noble IVR (interactive voice response), which will support its outbound customer contact operations.
MLS Software will use the award-winning Noble Maestro manager interface to configure system settings, run reports, manage group assignments, and view real-time statistics, while ensuring compliance with federal and state calling rules on a call-by-call basis. Noble’s IVR application will allow the company to establish outbound call flows featuring automated messaging and interaction recording.
Chris Hodges, Senior Vice-President of Sales and Marketing at Noble Systems, commented “MLS Software’s use of Noble IVR is a fantastic model for hyper-efficient outbound operations. IVR is a versatile technology that can be used for a wide variety of customer contact applications, and we are very happy to see our client using it to keep costs low and efficiencies high while simultaneously making their outbound communications the best they can be.”
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Workforce Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our CPE, CaaS and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit www.noblesystems.com.
About MLS Software
MLS Software provides system solutions specializing in product distribution call center management. Visit www.sddsholdings.com to learn more.