Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, announced that TMC (a global integrated media company) has awarded Noble® Secure Payment Assist a 2017 Communications Solutions Product of the Year Award.
Noble Secure Payment Assist is a new tool for safeguarding sensitive customer data while improving the customer experience. Securing credit card and payment information is critical, and improving data security for consumers is a leading initiative throughout the industry. With Secure Payment Assist, agents stay engaged with the customer during and after the payment transaction, but the credit card data is never exposed. Agents do not hear or see the data, it is not stored in the system nor captured in the audio or video recording. Secure Payment Assist is available as part of Noble’s premise and cloud-based solutions.
Chris Hodges, Noble’s Senior VP Sales and Marketing, said, “While data security is mandatory for PCI Compliance, it’s also an integral part of the customer experience. Consumers want to have the peace of mind that the companies they do business with are safeguarding their sensitive data. Secure Payment Assist utilizes Noble’s patented technologies for agent-assisted transactions to help manage payments in a protected environment. Organizations can eliminate PCI scope, reduce the risk of fraud and theft, lower costs, improve agent workflows, and create a better customer experience.”
“Congratulations to Noble Systems for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Noble Secure Payment Assist is truly an innovative product and is amongst the best solutions brought to market in the past twelve months that facilitates business-transforming voice, data and video communications. I look forward to continued excellence from Noble in 2018 and beyond.”
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, decisioning, and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit www.noblesystems.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade and industry events, including ITEXPO, the world’s leading business technology event, as well as Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; MSP Expo; Real Time Web Communications and more. For more information about TMC, visit www.tmcnet.com