Noble® SmartEngage connects Salesforce with Noble’s outbound and inbound contact automation to benefit from integrated technologies, to allow sales and service teams to act quickly on new opportunities, increase speed to lead, decrease response times, close more business, and grow sales and service revenues. Noble and Salesforce combine to give sales and service groups the ability to handle customer contacts and execute their daily activities with ease by providing instant access to both our award-winning contact controls and the Salesforce workspace in a single view.
With Noble and Salesforce.com, your inside sales teams and service representatives have the ability to handle customer contacts with ease, without having to learn a new environment. They can work within the Salesforce CRM software they are familiar with and have one-click access to a range of contact management tools and the powerful Noble Composer Agent for scripting and contact tools – without having to switch between programs, perform manual look-ups, or make customers wait while they try to find information – resulting in more satisfactory transactions and helping increase productivity.
The Salesforce.com Open CTI allows Noble Systems to embed our telephony controls directly into the CRM workspace, creating a unified desktop for sales and service reps to execute their daily activities while making use of Noble’s award-winning premise and cloud contact center productivity tools. Noble’s Campaign and Performance Management tools are also fully integrated within your Salesforce environment. Noble Gamification can also be included to help improve agent engagement and performance.
Noble SmartEngage allows your sales and service reps to work faster and smarter, eliminating extra actions and streamlining workflows:
Noble gives us a blended inbound and outbound communication solution that works seamlessly with our Salesforce CRM to help improve results through faster and more efficient responses to students.
CRM + CONTACT CENTER INTEGRATION. Inside sales reps, customer service professionals, and contact center agents can work more efficiently, with 1-click access to a range of contact management tools. Let us show you how it works.
Contact us for more information on our complete suite of contact center solutions.