Noble Systems, a global leader in omnichannel contact centre technology solutions, presented its annual Select Noble Users Group Awards at the company’s 2017 SNUG EMEA conference – a gathering of Noble Systems clients and partners – held at the end of June at The Lowry Hotel in Manchester, UK.
The Noble awards programme recognises companies and individuals that demonstrate the same pioneering spirit, commitment to clients and emphasis on excellence championed by Noble Systems. The innovations, best practices and service achievements honoured with the awards benefit Noble’s entire user base by influencing the development of new technologies and features.
The winners of the 2017 awards are:
• Vitality Health – Best Practices, Contact Centre Operations Award
• Welsh Ambulance Service – Best Practices, Workforce Management Award
• permanent tsb – Technology Innovator Award
Pictured: (left to right) Graeme Meikle, Vitality Health; Ian Bellamy, Welsh Ambulance Service; Alan Murphy, ptsb; with Noble Systems’ Matt Moore
“This year, we had a record number of SNUG award entries and I’m pleased to see many of our clients have achieved dramatic improvements in service level and productivity with the aid of Noble solutions”, said Colin Chave, General Manager, Noble Systems EMEA. “Of special note, permanent tsb always strives to maximise their use of technology to deliver improved efficiencies including quality control and analytics. They are always ahead of the curve when it comes to adopting new technologies, and are in the process of implementing our Real Time Speech Analytics solution”.
About Noble Systems
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management and compliance tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Sian Ciabattoni on 0161 772 7100 or visit www.noblesystems.com.