Noble executive to lead session featuring voice and artificial intelligence and the roles they play in a successful enterprise environment
Noble Systems Corporation, a global leader in omnichannel contact center technology, announced today that Vice President of Product Development, Jason Ouimette, will lead a panel session at VOICE Summit 2019, taking place July 22-25, 2019, at The New Jersey Institute of Technology (NJIT) in Newark, New Jersey.
VOICE Summit 2019 will convene more than 5,000 developers, designers, C-level executives, leading brands and agencies that are reimagining how society interacts with technology through voice. With 150 breakout sessions, keynotes and executive panels, attendees are presented with firsthand access to the foremost pioneers behind breakthroughs in development, design, monetization, and user experience.
Jason Ouimette, Noble’s resident artificial intelligence expert, will join a panel of industry executives for a 45-minute “Voice and AI in Enterprise – Executive Briefing” on Tuesday, July 23rd, 2019 from 3:00 PM – 3:45 PM ET. Pulling from c-level briefings and industry reports, session attendees will participate in an in-depth discussion on the many ways voice and artificial intelligence can work in an enterprise.
WHAT: Voice and AI in Enterprise – Executive Briefing
WHO: Jason Ouimette, Vice President of Product Development, Noble Systems
Collin Davis, GM, Alexa for Business, AWS
Jon Arnold, Principal, J Arnold & Associates
Yingbo Zhou, Lead Machine Learning Research Scientist, Salesforce
WHEN: Tuesday, July 23, 2019 from 3:00 PM – 3:45 PM ET
WHERE: WEC 3A at VOICE Summit 2019
Noble Systems offers a comprehensive suite of customer contact solutions for Contact Center, Workforce Engagement, and Analytics in premise, cloud and hybrid environments. This includes the conversational AI tools, Noble® Conversations Analytics and Noble® Conversations Analytics Now, native speech analytics applications for the Noble Contact Center platform that leverages large volumes of recorded conversations to gain actionable business intelligence and to improve quality and customer service using post-call and real-time speech analytics.
Noble makes it possible to use the analyze customer and agent-side conversations and recordings to spot trends, identify underlying reasons for customer calls, improve quality assurance programs, measure script adherence, determine training needs, and much more. The Noble Conversations Analytics products offer robust performance management capabilities with key analytic functionality so companies can uncover what is affecting KPIs, develop solutions, provide proactive responses, and track effectiveness at an agent level.
Noble solutions are installed on tens of thousands of agent workstations at thousands of client sites around the world, including some of the leading organizations in collections, financial services, outsourcing and consumer products arenas. For the past six years, Noble Systems has been named the #1 market leader in outbound solutions for North America by Frost & Sullivan, maintaining a significant presence in the premise market while growing its cloud client-base on the strength of its 99.9999% (six-9s) uptime service reliability.
Modev was founded by Pete Erickson in 2008 on the simple belief that human connection is vital in the era of digital transformation. Today, Modev leverages exponential technologies and methods to build communities at scale, manage transformation strategies and produce market/leading events such as VOICE Summit, sponsored by Amazon Alexa, and Spinnaker Summit, sponsored by Netflix. Modev also curates specialty communities such as Voicehacks, Machinery.ai and Security by Design. Modev staff, better known as “Modevators,” include more than 45 community building and transformation experts from around the world.
About VOICE Summit 2019
VOICE is a multi-day summit at the forefront of natural language processing, sponsored by Amazon Alexa and hosted by Modev. The 2019 Summit will be held at the New Jersey Institute of Technology (NJIT) on July 22-26, 2019 and serve as a gathering place for more than 5000 developers, designers, C-level executives, leading brands and agencies who are reimagining how we interact with technology through voice. The program will consist of keynotes, breakout sessions, workshops and an Awards dinner recognizing the best in voice applications across 12 different categories. Host Committee includes NJIT, City of Newark, Greater Newark Convention and Visitors Bureau and The Newark Community Economic Development Council. www.voicesummit.ai.
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for three decades. Noble is the technology vendor of choice for tens of thousands of agents at client sites worldwide.