Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, has received the Frost & Sullivan 2017 Market Share Leadership Award for the North American Outbound Dialing Systems market. The award marks the fifth consecutive year that Noble has been ranked as the market leader. Noble’s key performance drivers, which include depth of innovation, strength of offering, and ownership experience, set the company apart from other vendors.
The Frost & Sullivan North American Outbound Dialing 2017 Market Share Leadership Award is presented to the company that has demonstrated excellence in capturing the highest market share within the industry. The award recognizes the company’s leadership position in terms of revenues or units, as specified. Noble Systems continues to expand its lead over the rest of the market providers. Of particular note are Noble’s innovative solutions for issues that affect the dialing market – such as PCI-DSS and regulatory compliance, omnichannel multi-session communications, customer engagement, and flexible cloud and premise deployment options – as well as its rapidly growing patent portfolio and recognized brand strength.
“Noble Systems has maintained its spot as the Outbound Dialing Systems market leader for the fifth consecutive year in an ever-more challenging and volatile environment,” said Nancy Jamison, Principal Analyst, Digital Transformation at Frost & Sullivan. “Once again, Noble Systems’ achievement is marked by the company’s innovation in providing a broad range of solutions designed specifically for the needs of the contact center market and its strength of service for a diverse client base. It also reflects a strong culture throughout the organization of making daily choices that support the company and contribute in a meaningful way to its future.”
Chris Hodges, senior VP sales and marketing at Noble Systems, states, “The Noble Systems team is committed to providing superior omnichannel technologies and services for contact center organizations. We deliver added value for our clients by offering the most complete customer communications platform available from a single vendor, including our inbound contact management, compliance, analytics, and workforce management solutions, and the ability to deploy our systems in premise, cloud, or hybrid models without sacrificing features or performance. We are honored to again be recognized by Frost & Sullivan for our best-in-market solutions, and to be the leading resource for companies looking to improve their customer contact strategies and customer experience.”
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, decisioning, and workforce management. With a portfolio of 150 patents and growing, Noble leads the way in pioneering solutions for the contact center market. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit www.noblesystems.com.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation, and leadership. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses, and the investment community from more than 40 offices on 6 continents. www.frost.com