Noble Resources

Press Release

Noble Systems to Demo Award-Winning Omnichannel Contact Center and Gamification Solutions at HDI 2019

  • April 2, 2019
  • Atlanta, Georgia

Noble Systems Corporation, a global leader in omnichannel contact center technologies, today announced that it would display its analyst-recommended Gamification and omnichannel contact center solutions in booth #534 at the upcoming 2019 HDI Conference & Expo, April 7 – 12, 2019 at The Rosen Shingle Creek in Orlando, Florida.

Noble Systems’ award-winning Workforce Engagement Management (WEM) and Gamification solutions motivate and incentivize agents to deliver efficient, meaningful interactions, which solidifies customer loyalty. Using game mechanics, Noble Gamification drives desired behaviors by leveraging science-based motivational techniques to train, provide ongoing feedback to and reward agents for improved business outcomes.

WHO:               Noble Systems (BOOTH 534)
WHEN:             April 7 – 12, 2019
WHERE
:           HDI Conference & Expo 2019, Rosen Shingle Creek, Orlando, FL

With the contact center space constantly evolving, it is crucial for companies to make sure their employees have the resources to adapt. Contact centers are notorious for their high turnover rates, with numbers ranging anywhere from 25% to 40% depending on the industry and time of year. Having an engaged workforce is necessary for agents to develop and grow and in turn, provide better customer experiences. By implementing a tool like Noble Gamification, employees are empowered to strive for success through engaging contests, recognition and rewards.

Noble Systems’ award-winning Workforce Engagement Management (WEM) and Gamification solutions motivate and incentivize agents to deliver efficient, meaningful interactions, which solidifies customer loyalty. Using game mechanics, Noble Gamification drives desired behaviors by leveraging science-based motivational techniques to train, provide ongoing feedback to and reward agents for improved business outcomes.

The right solutions can help manage the omnichannel experience and ultimately increase customer engagement. By utilizing Noble Systems’ omnichannel inbound/outbound contact technologies, workforce management, conversational analytics, and self-service solutions, companies are empowered to manage the full spectrum of customer communications.

Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions since 1989. Noble is the technology vendor of choice for tens of thousands of agents at 2,000+ client sites worldwide.