Noble Systems, a global leader in omnichannel contact centre technology solutions, today announced that it will display its omnichannel inbound/outbound contact technologies, workforce management, conversational analytics, and self-service solutions at the Auscontact Association’s 2019 National Conference to be held 17 – 18 October, 2019 at the Brisbane Convention and Exhibition Centre in South Brisbane, Queensland.
The Auscontact Association is a united voice for the customer contact industry in Australia, connecting people, industries and organisations, locally and globally, to deliver excellence in customer contact experience. The annual conference will convene association members from a variety of industries to ignite all things contact centres while focusing on innovation, engagement and enablement.
WHO: Noble Systems
WHAT: Auscontact Association’s 2019 National Conference
WHEN: 17 – 18 October 2019
WHERE: Brisbane Convention & Exhibition Centre, Plaza rooms P10-11, South Brisbane, Queensland, AU
With the contact centre space constantly evolving, it is crucial for companies to make sure their employees have the resources to adapt. Contact centres are notorious for their high turnover rates, with numbers ranging anywhere from 25% to 40% depending on the industry and time of year. Having an engaged workforce is necessary for agents to develop and grow and in turn, provide better customer experiences. By implementing a tool like Noble Gamification, employees are empowered to strive for success through engaging contests, recognition and rewards.
The right solutions can help manage the omnichannel experience and ultimately increase customer engagement. By utilising Noble Systems’ omnichannel inbound/outbound contact technologies, workforce management, conversational analytics, and self-service solutions, companies are empowered to manage the full spectrum of customer communications.
For businesses that need their contact centres to help customers achieve desired outcomes as efficiently and quickly as possible, Noble Systems is a trusted partner who combines 30 years’ industry expertise with a comprehensive portfolio of omnichannel contact centre, workforce engagement management and business intelligence solutions.
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Visit www.noblesystems.com to learn more.