Noble Resources

Press Release

Noble Systems to Demo Industry-Leading Omnichannel Contact Center and Gamification Solutions at SOCAP International’s Customer Care Summit 2019

  • April 9, 2019
  • Atlanta, Georgia

Noble Systems Corporation, a global leader in omnichannel contact center technology, today announced that it would display its award-winning Gamification and omnichannel contact center solutions at the upcoming SOCAP International Customer Care Summit 2019 (CCS19), April 14 – 17, 2019 at The Hilton Columbus Downtown in Columbus, OH.

SOCAP’s CCS19 is designed to help professionals address these critical roles and workplace realities. Through a series of targeted workshops, the Summit is focused on enhancing the skill sets of customer care professionals in key functional areas.

Noble Systems will host attendees throughout the week at their tabletop in the exhibit hall, demonstrating the dramatic impact of its omnichannel solutions on employee engagement, professional development and by extension, customer experience.

WHO: Noble Systems
WHEN: April 14 – 17, 2019
WHERE: SOCAP International’s Customer Care Summit 2019, Hilton Columbus Downtown, Columbus, OH

Vice President of Gamification at Noble Systems, Todd Smith, will also conduct a workshop to share insights into agent engagement in today’s contact center. The interactive session will focus on how gamification is becoming a critical component in the contact center technology ecosystem for improving agent satisfaction, productivity, compliance, and performance, and reducing employee turnover. During this 45-minute discussion, Smith will explore how using gamification to align contact center technology and business intelligence can deliver dynamic results.

SESSION DETAILS

WHAT: Agent Engagement and Gamification in the Modern Call Center
WHO: Todd Smith, Vice President of Gamification, Noble Systems
WHEN: Monday, April 15, 2019, 2:45 pm – 3:30 pm
WHERE: SOCAP International’s Customer Care Summit 2019, Hilton Columbus Downtown, Columbus, OH

Attendees will also learn how to:
• Use gamification strategies to align business objectives with agent activity
• Create equity across disparate groups of agents
• Engage agents to self-evaluate behaviors
• Motivate across the generational spectrum of employees
• Keep supervisors accountable and highly engaged

Noble Systems’ award-winning Workforce Engagement Management (WEM) and Gamification solutions motivate and incentivize agents to deliver efficient, meaningful interactions, which solidifies customer loyalty. Using game mechanics, Noble Gamification drives desired behaviors by leveraging science-based motivational techniques to train, provide ongoing feedback to and reward agents for improved business outcomes.

The right solutions can help manage the omnichannel experience and ultimately increase customer engagement. By utilizing Noble Systems’ omnichannel inbound/outbound contact technologies, workforce management, conversational analytics, and self-service solutions, companies are empowered to manage the full spectrum of customer communications.

About SOCAP International
Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from some of world leading brands as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members to drive business transformation within their companies. Additionally, SOCAP’s exclusive network gives members access to thousands of customer care experts across the globe. Visit www.socap.org for complete SOCAP information.

Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions since 1989. Noble is the technology vendor of choice for tens of thousands of agents at 2,000+ client sites worldwide. www.noblesystems.com