Noble Systems Corporation, a global leader in omnichannel contact center technologies, today announced that it would display its Omnichannel Contact Center, Workforce Engagement (WEM), Gamification and Analytics solutions at the upcoming Debt Connection Symposium and Expo 2019 (DCS2019), to be held September 10 – 12, 2019, at the Red Rock Hotel in Las Vegas, Nevada.
For collection and debt recovery industry professionals, Noble Systems’ complete, unified solutions of omnichannel contact center, WEM and analytics are the foundation of an expansive portfolio that enhances collector productivity, saves time and money, increase promises-to-pay, manages compliance, and improves overall collection results.
As detailed in one of many success stories, Noble provided a consumer finance customer with a fully blended cloud-based solution that manages both outbound calls to existing and lapsed customers and inbound customer service functions. Empowered with a single platform, this customer increased efficiencies and streamlined processes, while decreasing inbound abandonment rates by over 63%, agent wrap time by over 30%, and average call wait times by almost 30%. In addition, this customer was able to reduce the number of required agents from 460 to 140.
WHO: Noble Systems
WHAT: Debt Connection Symposium and Expo 2019, Booth #605
WHEN: September 10 – 12, 2019
WHERE: Booth #605, Red Rock Hotel, Las Vegas, Nevada
Consumers often find collections calls to be intrusive, frustrating and embarrassing. Debt collection contact center agents face stress, angry customers and other emotionally taxing challenges every single day. In addition, they do their jobs knowing that their employer can lose customers forever if they mismanage these delicate engagements.
Agent attrition is an epidemic in contact centers as agent tenure decreases each year. Noble WEM and Gamification solutions help keep agents motivated and focused. Using game mechanics, Noble Gamification drives desired behaviors, leverages science-based motivational techniques to train, provides ongoing feedback to and rewards collectors for improved business outcomes.
Chris Hodges, SVP, Noble Systems said, “Businesses must recognize that collections agents work in a hornet’s nest of hostility and provide them with the training, technology and support to do their jobs efficiently, cost-effectively and with a positive attitude. We look forward to engaging creditors, regulators, debt settlement and other asset recovery professionals at DCS2019 to show them how Noble products and services can help them become more efficient and more productive.”
Noble Systems offers a comprehensive suite of solutions that increase right-party contact rates, streamline the communications process, and maintain compliance with advanced list management and dialing strategies. Real-time speech analytics, integrated agent monitoring and interaction recording provide the visibility for quality assurance, and single/dual recording and wireless number dialing solutions are available in a PCI-Ready environment.
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. For more information, visit www.noblesystems.com.