Noble executive to lead session featuring gamification as a critical component in the contact center technology ecosystem for improving agent satisfaction, productivity, compliance, and performance, and reducing employee turnover
Noble Systems Corporation, a global leader in omnichannel contact center technologies, today announced that it would display its Omnichannel Contact Center, Workforce Engagement (WEM), Gamification and Analytics solutions from booth 500 at the upcoming ACA International Convention and Expo, being held July 14 – 16, 2019 at The Hilton San Diego Bayfront in San Diego, California.
ACA’s Annual Convention is their greatest showcase for educational sessions, providing members with tools and resources for building success within the collection industry. Sessions feature expert speakers and plenty of peer-to-peer learning opportunities as well. While a heavily regulated industry is always necessarily focused on compliance concerns and information about operational risks, the agenda balances the don’ts with plenty of information about what you can do to run an effective, profitable, and successful collection business.
Noble Systems will be hosting attendees throughout the week, offering live demonstrations that showcase its customer contact portfolio, including its Gamification solution, for which the company earned Frost & Sullivan’s 2018 Customer Value Leadership Award for Workforce Engagement Management Gamification Solutions.
Vice President of Gamification Sales at Noble Systems, Todd Smith, will be leading one of the thought-provoking educational sessions, “Agent Engagement and Gamification in the Modern Call Center.” This hour-long presentation will discuss how gamification is a critical component in the contact center technology ecosystem for improving agent satisfaction, productivity, compliance, and performance, and reducing employee turnover. Attendees will learn approaches for aligning this technology with business intelligence to achieve dynamic results.
WHAT: Agent Engagement and Gamification in the Modern Call Center
WHO: Todd Smith, Vice President of Gamification Sales, Noble Systems
WHEN: Monday, July 15, 2019 – 8:00 AM – 9:00 AM
WHERE: ACA International Convention and Expo, The Hilton San Diego Bayfront, San Diego, CA
For consumers, collections calls can be intrusive, frustrating and embarrassing. Collection contact center agents face stress, angry customers and other emotionally taxing challenges every single day. In addition, they do their jobs knowing that their employer can lose customers forever if they mismanage these delicate engagements.
Noble Systems’ complete, unified solutions of omnichannel contact center, WEM and analytics are the foundation of an expansive portfolio that enhances collector productivity, saves time and money, increase promises-to-pay, manages compliance, and improves overall collection results.
Outbound dialers, like Noble Outbound, also improve business outcomes by empowering collectors with the tools to be more efficient and productive. A significant business benefit of outbound solutions is compliance, as violating regulations can result in heavy fines. Noble Outbound tier-1 offerings are compliance-ready for Do-Not-Contact and legislative regulations like TCPA, FDCPA, and TSR.
Noble Systems offers powerful technology solutions for the Collection and Debt Recovery industry that help increase right-party contact rates, streamline the communications process, and maintain compliance with advanced list management and dialing strategies. Real-time speech analytics, integrated agent monitoring and single/dual recording provide visibility for quality assurance, and patented wireless number dialing solutions are available in a PCI-DSS Ready environment.
About ACA International
Founded in 1939, ACA brings together third-party collection agencies, law firms, asset buying companies, creditors and vendor affiliates, representing more than 230,000 industry employees. ACA establishes ethical standards, produces a wide variety of products, services and publications, and articulates the value of the credit and collection industry to businesses, policymakers and consumers. For more information, visit https://www.acainternational.org/.
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. www.noblesystems.com.