Noble Resources

Press Release

Noble Systems to Lead Agent Performance Think Tank Session at CCW 2020 Nashville

  • January 21, 2020
  • Atlanta, Georgia

Noble Systems, a global leader in omnichannel contact center technologies, today announced that it would display its Workforce Engagement (WEM) and Gamification solutions at the Customer Contact Week 2020 Winter Expo, to be held January 28 – 31, 2020, at the JW Marriott in Nashville, TN.

On Thursday, January 30, Brett Brosseau, vice president of Noble Gaming Solutions and Noble’s resident gamification expert, will host a Think Tank Session focusing on agent performance. Accompanied by customer Chip Hellmann, CEO of AMCOL Systems, Brosseau will detail how gamification increases contact center agent engagement and performance, affecting positive change in behavior and customer experience.

WHO:  Brett Brosseau, VP of Noble Gaming Solutions & Chip Hellmann, CEO of AMCOL Systems
WHAT:  How to Improve Performance with Agent Engagement and Gamification
WHEN:   Thursday, January 30th, 2020 @ 10:50 am – 12:25 pm
WHERE:  CCW Winter Expo, JW Marriott, Nashville, TN

Hellmann will also lead a “Meet the Customer” presentation at Noble Systems’ booth (215) on Friday, January 31st from 9:20 am – 10:50 am, sharing specific improvements and business benefits achieved by AMCOL after it deployed Noble Systems’ omnichannel solutions.

Formerly known as Call Center Week, Customer Contact Week (CCW) is the world’s largest customer contact event. CCW convenes more than 3,000 customer experience experts from around the world to share best practices and how emerging technologies are reshaping how businesses interact with their respective customers.

Noble Systems will host attendees throughout the week at booth #215, offering live demonstrations that showcase the value and competitive advantage attained through its portfolio, including the recently released Noble Gamification 2.0 and Noble Gamification Mobile, for which the company earned the 2019 Communications Solutions Product of the Year Award.

WHO:   Noble Systems
WHAT:  Customer Contact Week 2020 Winter Expo
WHEN:  January 28 – 31, 2020
WHERE:  Booth #215, JW Marriott, Nashville, TN

Enterprises worldwide optimize customer engagement with Noble Systems’ omnichannel inbound/outbound contact technologies, workforce management, conversational analytics, and self-service solutions.

For businesses that need their contact centers to help customers achieve desired outcomes as efficiently and quickly as possible, Noble Systems is a trusted partner that combines 30 years’ industry expertise with the industry’s most comprehensive portfolio of omnichannel contact center, workforce engagement management, and business intelligence solutions.

Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. For more information, visit www.noblesystems.com.