Premier gamification solution for contact centre management in booth #18 at the fastest growing customer contact event in Australia
Melbourne, AU – 19 February 2019: Noble Systems, a global leader in omnichannel contact centre technology solutions, today announced that it will present its industry-leading gamification platform at Customer Contact Week (CCW2019) Australia 2019 in booth #18. CCW2019 Australia takes place 27 February – 1 March, 2019, at the STAR Gold Coast Queensland, Australia.
Customer Contact Week is the world’s largest customer contact event and a fixture in the Australian and New Zealand markets. The 4th Annual Customer Contact Week will focus on how companies can take a more strategic approach to customer-centric transformation. Demonstrated through case studies and interactive discussion, CCW2019 will highlight the innovation of people-processes and technology as the primary factors in driving contact centres forward in the digital age. The event will focus on forward-thinking, future-proofing strategies to help teams accelerate their customer contact transformation.
“Customer Contact Week events are a valuable forum for Noble Systems to engage colleagues and industry leaders and we look forward to presenting our award-winning solutions at CCW2019,” said Chris Hodges, SVP sales and marketing at Noble Systems. “We are excited to feature Noble Gamification in CCW2019’s Demo Drive and showcase its innovation, quality and unique functionality.”
Noble Gamification is a unified employee engagement platform designed to increase agent productivity and reduce attrition in call centres. Noble leverages game mechanics across the employee generational spectrum to ultimately align the client’s objectives with their employee’s activities. The product’s unique approach creates equity and normalises KPIs across disparate groups and campaigns and includes built-in redemption tools to quickly deliver rewards.
Started in 1999 as Call Centre Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX and contact centre leaders come together. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor and Industry Network for all things Customer Management. For more information, visit https://www.customercontactweek.com.au/.
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions since 1989. Noble is the technology vendor of choice for tens of thousands of agents at 2,000+ client sites worldwide. www.noblesystems.com