Premier gamification solution for contact center management to be featured at the annual industry-leading event
Noble Systems Corporation, a global leader in omnichannel contact center technologies, will offer an up-close look at its award-winning Noble Gamification platform from booth 901 at the upcoming ICMI Contact Center Expo being held May 13-16, 2019 at the Diplomat Beach Resort in Hollywood, Florida.
ICMI’s Contact Center Expo is one of the most trusted events in the industry. Call center professionals rely on the annual event to deliver a comprehensive, intuitive program. This year’s event is set to expose attendees to meaningful content, expert speakers, and a solutions-packed expo hall. Produced by ICMI, the authority on contact center excellence, the conference educates professionals looking to further their knowledge in an industry that continues to face challenge and transformation.
Noble Systems will host attendees throughout the week in the exhibit hall, demonstrating the dramatic impact of its omnichannel solutions on employee engagement, professional development and by extension, customer experience.
WHO: Noble Systems, Booth #901
WHEN: May 13 – 16, 2019
WHERE: ICMI Contact Center Expo 2019, The Diplomat Beach Resort, Hollywood, FL
Noble Gamification is a unified employee engagement platform designed to increase agent productivity and reduce attrition in call centers. Noble leverages game mechanics across the employee generational spectrum to ultimately align the client’s objectives with their employee’s activities. The product’s unique approach creates equity and normalizes KPIs across disparate groups and campaigns and includes built-in redemption tools to quickly deliver rewards.
The right solutions can help manage the omnichannel experience and ultimately increase customer engagement. By utilizing Noble Systems’ omnichannel inbound/outbound contact technologies, workforce management, conversational analytics, and self-service solutions, companies are empowered to manage the full spectrum of customer communications.
The International Customer Management Institute (ICMI) is the leading provider of comprehensive resources for global customer management professionals who wish to improve customer experiences and increase efficiencies at every level of the contact center, from frontline agents to executives. As the voice of the contact center profession, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources since 1985. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world. To learn more and for the latest news and information, visit www.ubm.com and www.informa.com.
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for three decades. Noble is the technology vendor of choice for tens of thousands of agents at client sites worldwide. www.noblesystems.com