Noble Systems, a global leader in omnichannel contact centre technology solutions, today announced that it would display its Contact Centre, Workforce Engagement (WEM) and Gamification solutions at the Customer Contact Week Australia 2020 (CCW2020), to be held 25 – 28 February 2020, at The STAR Gold Coast, Queensland.
Customer Contact Week is the world’s largest customer contact event and a fixture in the Australian and New Zealand markets. The 5th Annual Customer Contact Week will focus on the one big question for customer contact professionals: where do we start? The people? The process? Or the technology? CCW2020 is designed to cater to this key question so that attendees experience and gain direct insights into new ways of thinking, tried-and-tested CX initiatives as well as exclusive international case studies from the US, Singapore and Malaysia that will allow CX professionals to benchmark and learn from the best of the best in this field.
Noble Systems will host attendees throughout the week in the exhibit hall, offering live demonstrations that showcase the value and competitive advantage attained through its portfolio, including the recently released Noble Gamification 2.0 and Noble Gamification Mobile, for which the company earned the 2019 Communications Solutions Product of the Year Award.
WHO: Noble Systems
WHAT: Contact Centre Week Australia
WHEN: 25 – 28 February 2020
WHERE: Booth 18, CCW Australia, The STAR Gold Coast, Queensland
“Customer Contact Week events continue to be a valuable forum for Noble Systems to engage colleagues and industry leaders, and we look forward to presenting our award-winning solutions at CCW Australia,” said Chris Hodges, SVP sales and marketing at Noble Systems. “We are excited to feature Noble Gamification 2.0 at CCW2020 and showcase its innovation, quality and unique functionality.”
Noble Gamification is a unified employee engagement platform designed to increase agent productivity and reduce attrition in call centres. Noble leverages game mechanics across the employee generational spectrum to ultimately align the client’s objectives with their employees’ activities. The product’s unique approach creates equity and normalises KPIs across disparate groups and campaigns and includes built-in redemption tools to quickly deliver rewards.
For businesses that need their contact centres to help customers achieve desired outcomes as efficiently and quickly as possible, Noble Systems is a trusted partner that combines more than 30 years’ expertise with the industry’s most comprehensive portfolio of omnichannel contact centre, workforce engagement management and business intelligence solutions.
Started in 1999 as Call Centre Week, CCW is the world’s largest customer contact event series. With an optimized balance of conference and expo, CCW is the place where customer care, CX and contact centre leaders come together. In 2018 we introduced our new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management. For more information, visit https://www.customercontactweekdigital.com/events-customercontactweek-au/.
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Visit www.noblesystems.com to learn more.