World’s foremost contact centre solution provider to showcase how gamification improves profitability and customer experience whilst reducing costs and agent attrition
Noble Systems, a global leader in omnichannel contact centre technology solutions, today announced that it will exhibit its analyst-recommended omnichannel contact centre solution and gamification platform at the Second Employee Experience Summit + Next Generation Workplace Site Tour (EX 2019). EX 2019 takes place 26 – 28 June 2019, at the Park Hyatt in Melbourne, Victoria, Australia.
“The value of an engaged workforce to an organisation’s vitality cannot be understated”, said Brett Brosseau, VP of Noble Gaming Solutions. “When employees are engaged, they become more invested in their company’s customer service processes and more interested in identifying ways to improve customer experiences and personalising interactions to solve unique problems with enthusiasm”.
Research shows that companies with engaged employees see 2.5x more revenue than competitors. To meet the challenge of the next generation coming into the workplace, Clariden Global has brought together a select group of leading HR executives and thinkers for EX 2019. The two-day event will include networking, keynote sessions, panel discussions, interactive roundtables and site tours with insightful case studies of successful HR programs providing actionable takeaways to bring back to the office.
Noble Gamification is a unified employee engagement platform designed to increase agent productivity and reduce attrition in call centres. As a featured exhibitor in the EX 2019 expo hall, Noble Systems will demonstrate the features, functionality and integrations that power its award-winning patented contact management technologies and Noble Gamification solutions, the latter of which Frost & Sullivan awarded the 2018 Customer Value Leadership Award for Workforce Engagement Management (WEM) Gamification Solutions.
For contact centre leaders worldwide, disengaged agents can affect call center performance, and by extension customer loyalty. Noble leverages game mechanics across the employee generational spectrum to ultimately align the client’s objectives with their employees’ activities. The product’s unique approach creates equity and normalises KPIs across disparate groups and campaigns and includes built-in redemption tools to quickly deliver rewards.
“The Employee Experience Summit provides a valuable forum for companies to engage with next generation workplace thought leaders to explore the many unique approaches to delivering an optimal customer experience”, said Ashley Clayton, Managing Director of Noble Systems Australia. “We are excited to engage with industry leaders and we look forward to exhibiting our solutions that will help achieve their goals”.
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management and compliance tools for companies of all sizes.