Noble Resources

Press Release

Noble Systems to Showcase Transformative Capabilities of Gamification at SOCAP International’s Re-Imagine Customer Care Conference 2019

  • October 10, 2019
  • Atlanta, Georgia

Industry leader in workforce engagement management (WEM) solutions to give first-hand look into how gamification helps companies achieve dynamic results

Noble Systems Corporation, a global leader in omnichannel contact center technologies, today announced that it will display its Workforce Engagement (WEM) and Gamification solutions at SOCAP International’s upcoming Re-Imagine Customer Care Conference, to be held October 20 – 23, 2019 at JW Marriott Tucson in Tucson, Arizona.

SOCAP’s Re-Imagine 2019 is an annual conference that provides a forum for the global brands that drive the integrated customer experience strategy to engage with a dynamic and growing community of diverse customer care professionals. Known for its intersection of customer experience professionals, ideas, research, and technologies that fuel this emerging discipline, the four-day event will include powerful keynotes that call attendees to leadership and brand professionals that will lead learning forums with immediate practical application. Beyond the agenda—in sessions, workshops, and conversation—members of this community will exchange business insights, time-tested principles, and personal examples of the new strategic role of customer care in the omni-channel enterprise.

Noble Systems will host attendees throughout the week (booth #203/205), offering live demonstrations that showcase its portfolio, including Noble Gamification, for which the company earned TMC’s 2018 CUSTOMER Contact Center Technology Award presented by CUSTOMER Magazine.

WHO:  Noble Systems
WHAT:  SOCAP International’s Re-Imagine Customer Care Conference 2019
WHEN:  October 20 – 23, 2019
WHERE:  Booth #203/205, JW Marriott Tucson, Tucson, AZ

Noble will also participate in the Exhibitor Showcase located in The Exchange where they will present “Gamification in the Modern Call Center”. During this 15-minute session, Noble will share its approaches for aligning contact center technology and business intelligence with gamification software to achieve dynamic results.

WHO:  Noble Systems
WHAT:  Exhibitor Showcase at SOCAP Re-Imagine 2019, “Gamification in the Modern Call Center”
WHEN:  Tuesday, October 22, 2019 at 1:25 pm–1:40 pm
WHERE:  The Exchange, JW Marriott Tucson, Tucson, AZ

A growing component in the contact center technology ecosystem, gamification improves agent satisfaction, productivity, and compliance and reduces employee turnover. Leveraging gamification within the contact center platform to drive desired agent and team behavior requires finding the right incentives to measure, monitor, and promote the KPIs that are vital to success. The right solutions can help manage the omnichannel experience and ultimately increase customer engagement. By utilizing Noble Systems’ omnichannel inbound/outbound contact technologies, workforce management, conversational analytics, and self-service solutions, companies are empowered to manage the full spectrum of customer communications.

For businesses that need their contact centers to help customers achieve desired outcomes as efficiently and quickly as possible, Noble Systems is a trusted partner who combines 30 years’ industry expertise with a comprehensive portfolio of omnichannel contact center, workforce engagement management and business intelligence solutions.

Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day.  Visit www.noblesystems.com to learn more.