Noble Systems, a global leader in omnichannel contact centre technology solutions, is excited to announce that its Noble® Gamification solution has received Credit Strategy’s “Best Call Centre Technology Provider” award at their annual awards dinner last month.
The Collections & Customer Service Awards returned for their 12th year to recognise the outstanding achievements of those within collections and customer service. The awards are independently judged and aim to reflect the exceptional and critical work within the industry.
The team of judges recognised the Noble Gamification unified employee engagement platform for its proven results for increasing agent productivity and reducing attrition in call centres. Noble leverages game mechanics across the employee generational spectrum to ultimately align the client’s objectives with their employees’ activities. The product’s unique approach creates equity and normalises KPIs across disparate groups and campaigns and includes built-in tools to quickly deliver rewards.
“Employee motivation and retention is increasingly important to all contact centres, not least in customer services and collections departments/organisations. Noble Gamification uses both intrinsic and extrinsic motivation factors to promote and reinforce desired behaviour and gain greater buy-in to the company’s targets and objectives. For our customers, the rapid ROI is astounding and the benefits include increased productivity, decreased employee turnover, higher profits, reduced training costs, improved employee morale and accelerated learning”, said Colin Chave, General Manager of Noble Systems EMEA. “We are absolutely delighted to receive Credit Strategy’s acknowledgment of our ongoing commitment to help companies create more engaged employees”.
The judges commented, “Noble Systems’ impressive figures demonstrate a strong performance, innovating through gamification to retain staff and deliver better outcomes for customers”.