What happens when a global pandemic throws a wrench in your plans? Dave Czeszewski, CIO at one of the largest for-profit post-secondary higher education providers, suddenly found himself converting a Work from Home trial run for 5% of his contact center agents into a company-wide endeavor when COVID-19 struck. Yet Dave was able to leverage the Noble Contact Center solution to transition his agents to 100% WFH within a week!
Join us for an in-depth discussion covering the transition process between Dave and Ellwood Neuer, SVP Solutions Engineering at Noble Systems. We’ll take a look at the pre-planning stages, discuss the struggles of deployment, review current trends impacting contact centers, and explore what the “new normal” is going to look like moving forward.