Permanent tsb’s Asset Management Unit is a new contact centre in Dublin City Centre dealing with Mortgage arrears and collections. Permanent tsb’s AMU approached Noble Systems and asked them to provide a complete contact centre solution to meet their growing needs. The solution needed to be a complete package encompassing all areas of the contact centre. Before deciding on the Noble® Solution, permanent tsb’s AMU went through a full due diligence process with a selection of contact centre solution providers. Noble was chosen based on its functionality, commercials and compliance capabilities.