Physicians Immediate Care, also known as Physicians Urgent Care, is a Midwest leader in urgent care and occupational health services with over 40 locations in Illinois, Indiana, and Wisconsin. No appointments are required, and most clinics are open seven days a week, up to 12 hours a day, to treat non-life threatening illnesses and injuries. The clinics are committed to building healthy communities through quality, caring service.
The healthcare provider selected a blended system in Noble Contact Center to manage inbound and outbound contacts and appointment setting for its growing network of clinic locations. Advanced management and reporting tools will give them more effective control of programs and better use of resources. The Noble Composer Agent Desktop helps automate processes and tasks so that agents can handle calls and requests more efficiently. Noble IVR with self-service and automated callbacks lets patients get answers more quickly and reduces hold times. Omnichannel services give the clinics the ability to expand their use of non-voice channels, such as email, SMS and web chat, to meet consumers’ changing needs.
Todd Vang, President and COO at Physicians Immediate Care, said, “Our core values guide us every day to provide remarkable care to our patients, when and where they need it. As we grow, we needed a more robust system to manage our appointments and referrals. That need was made even greater with the Covid-19 crisis, as our call volumes spiked. With the Noble contact center technology and the support of their team’s knowledge, we’ll have the tools to take back control and manage our operations more effectively and provide better service for our communities.”
Chris Hodges, SVP sales and marketing of Noble Systems, said, “Today’s consumers demand responsive service and are more likely than ever before to change providers after just one bad experience. Therefore, it’s critical that companies have the right tools in place to deliver a great experience each and every time. Noble Systems is excited to work with Physicians Immediate Care and to provide not only our advanced customer contact technologies, but also our know-how from over three decades of experience, to help them meet their business goals.”
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, Analytics, and Gamification technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Learn more at noblesystems.com.