Sekure Merchant Solutions

Matt Coffey, General Manager Technical Projects, explains how Noble Gamification impacts Sekure’s team across all levels of the organization:

• gamifying means ‘interestifying’ organizational objectives for contact centers
• 90-95% of employees now know what their goals and trajectories are on their first day of work
• using game mechanics has allowed Sekure to extend its culture of healthy competition, with daily/weekly/monthly bonuses, deeper and further
• the company has seen improvements in agent retention of up to 50%, from transparency of goals and development of intrinsic motivation