Noble Resources

Data Sheet

Service Bureau & Outsourcer Solutions

IMPROVE EFFICIENCES AND PERFORMANCE & PROVIDE BETTER CUSTOMER SERVICE

Noble’s contact center technology solutions designed for Service Bureaus and Outsourcing help you improve the overall efficiency of your operations by expanding agent productivity, helping you use resources more effectively to reduce costs, and making it easy to manage diverse programs, allowing you to deliver improved results for your clients. Give your agents the tools they need to be successful so you can provide superior customer experiences and grow your business.

 

KEY BENEFITS

 

Increase Contact and Response Rates
Get more right-party contacts with multiple numbers per customer, advanced dialing algorithms, list management, superior screening, and best time to contact.

Send Inbound Calls to the Right Resources
Get customers to the best agent quickly. Assign “owned” accounts, send customers to groups by client, or route high-value accounts to more skilled reps.

Ensure Legal Compliance
Patented tools help you protect personal data and meet contact regulations, including wireless dialing, consent, TCPA, DNC, PCI-DSS, FDCPA, Ofcom, GDPR, CCPA, etc.

Improve Rep Engagement
Give team members clear vision into their goals and progress, and recognize their achievements for a more engaged workforce.

Advanced Features to Meet Diverse Client Needs
Give your clients more with options for multi-channel tools, self-service, messaging, personalization, recording, QA, analytics, engagement, and more.

Customize Workflows & Automate Easy Tasks
Easily build different workflows for each client’s programs. Keep overhead low and improve productivity with virtual agents, consolidated workflows, and process automation.

Streamline Workflows
Help your reps do more and do it faster with multiple tools (scripts, account data, knowledge libraries) and omnichannel queues in a single, integrated desktop.

Manage More Efficiently
Real-time dashboards and in-depth reporting and analysis let you monitor performance and results and share it with your clients, so you can fine-tune strategies.

FEATURES

  Call pacing and omnichannel, multi-session queues
  Intelligent call routing based on rep skills and customer record attributes
  Detect voicemail/machines, busy signals, disconnects
  Self-service customer account updates and payments
  Compliance tools for PCI-DSS, TCPA, DNC, GDPR, etc.
  Pre-record disclosures/rebuttals and manage call-backs
  In-call and post-call voice and screen monitoring
  Real-time dashboards and performance reporting for total visibility
  Best time to contact and strategy management by region and channel
  Audio and video recording for verifications and quality
  Integrate with payment portals, contact lists, databases, and third-party platforms
  Streamline scheduling and improve adherence
  Track goals and reward employee achievements

 

WHAT OUR CUSTOMERS SAY

The use of the Noble platform has been nothing less than revolutionary for us. Our agents are happier, and our retention rate is above the industry average. The financial benefits are obvious – we have achieved a 50% gain in agent talk-time per hour, which has translated to a significant improvement in our bottom line.

 

 

CURIOUS TO KNOW MORE?

Contact us for more information on our complete suite of contact center solutions.

Contact Noble Systems