Simply Business is one of the UK’s largest business and landlord insurance providers. With a large contact center headquartered in Northampton, UK, they had the capability for hybrid remote working prior to the pandemic, but were looking for a solution to help drive consultant engagement and encourage them to ‘go the extra mile.’
Managers at Simply Business already carried out mini manual incentive programs that had driven positive results, however these were hard to quantify and were not consistent across the different teams. Noble Gamification provides a software solution that could ‘bolt on’ to their existing contact center solution to enrich their employee engagement programs.
Read the case study to learn how this leading insurance organization uses Noble Gamification to increase sales per hour and encourage their consultants to achieve their goals.