Noble Resources


Rise of the Cloud Contact Center

Early cloud contact center services were primarily tailored for Small-to-Medium Businesses (SMBs), offering scaled-down features in exchange for convenience and low cost-of-entry. Over time, new advantages to hosted services became clear: disaster recovery, integration of at-home or remote agents, future-proofing through automatic upgrades, and more.

Despite these advantages, the function and control portfolio lagged behind that of available premise-based options. Today, as the early adoption phase of the hosted contact center solution fades into the past, a new breed of cloud-based offerings designed for enterprises are emerging that have redefined the value proposition and changed the game.

Rise of the Cloud Contact Center | Noble Systems