Top 5 Customer Behaviour Trends for Contact Centres
This infographic provides a snapshot of survey results from companies around the globe, highlighting how they are addressing shifting consumer expectations with advanced communication technologies.
You will see:
- How changing consumer needs impact expectations for agent performance
- Which communication channels are growing the fastest
- What companies are doing to meet multi-channel demand
This is the EMEA version. Need a different region?
APAC version | US version