Noble Resources

Data Sheet

CREATE BETTER EXPERIENCES FOR OWNERS & CUSTOMERS

Flexible technology solutions designed for the Travel and Vacation Ownership industry help you manage customer communications at every stage of the customer lifecycle. From customer acquisition to managing reservations and service issues, Noble can help you do it more efficiently than ever before.

 

KEY BENEFITS

 

Increase Contact and Response Rates
Get more right-party contacts with multiple numbers per customer, advanced dialing algorithms, list management, superior screening, and best time to contact.

Send Inbound Calls to the Right Resources
Get customers to the best agent quickly. Assign “owned” accounts, welcome new customers, or route high-value accounts to more skilled reps.

Ensure Legal Compliance
Patented tools help you protect personal data and meet contact regulations, including wireless dialing, consent, TCPA, DNC, PCI-DSS, FDCPA, Ofcom, GDPR, CCPA, etc.

Improve Rep Engagement
Give team members clear vision into their goals and progress, and recognize their achievements for a more engaged workforce.

Support Self-Service
Automated messaging and systems integration lets customers manage their accounts and make reservations and payments while you reduce overhead costs.

Automate Easy Tasks
Keep overhead low and improve productivity with virtual agents, personalized messaging, consolidated workflows, and process automation.

Streamline Workflows
Help your reps do more and do it faster by consolidating multiple tools (forms, reservations, account data) and omnichannel queues into one combined desktop.

Manage More Efficiently
Real-time dashboards and in-depth reporting and analysis let you monitor performance and results so you can fine-tune strategies.

FEATURES

  Call pacing and omnichannel, multi-session queues
  Intelligent call routing based on rep skills, account holder attributes, and more
  Detect voicemail/machines, busy signals, disconnects
  Self-service customer account updates and payments
  Compliance tools for PCI-DSS, TCPA, DNC, GDPR, CCPA, etc.
  Pre-record disclosures/rebuttals and manage call-backs
  In-call and post-call voice and screen monitoring
  Real-time dashboards and performance reporting for total visibility
  Best time to contact and strategy management by region and channel
  Audio and video recording for verifications and quality
  Integrate with payment portals, contact lists, databases, and third-party platforms
  Streamline scheduling and improve adherence
  Track goals and reward employee achievements

 

WHAT OUR CUSTOMERS SAY

With Noble, we gained more than just the ability to comply with the complicated regulations. We also gained productivity – which is a huge advantage. RPC per call rates have increased 200%+. Speech analytics and recording helps us improve quality and customer service. And we have better reporting and insight to manage our programs more effectively.

 

 

CURIOUS TO KNOW MORE?

Contact us for more information on our complete suite of contact center solutions.

Contact Noble Systems