Noble Resources


WEBINAR ON-DEMAND: Using Analytics to Improve the Customer Experience

Every customer interaction provides the opportunity to gather intelligence that can be applied to improve processes and increase customer satisfaction.

Voice and video recording, speech analytics with real-time and post-call screening and scoring, and QA evaluation scorecards allow you to identify service needs and respond quickly, make more informed decisions, and manage quality and compliance.

Presented by:

  • Josh Wilsie – Noble Systems, Solutions Engineer