Noble Resources

Case Study

Wake Forest University Physicians • Noble Contact Center for Healthcare Patient Services

Wake Forest University Physicians (WFUP) comprises more than 500 physicians who are the medical faculty at Wake Forest University Physicians and serve as the attending staff of the North Carolina Baptist Hospital. WFUP administers members’ outpatient clinics that operate about 85 medical and surgical specialties. WFUP’s contact center manages a variety of patient account services, including collections, pre-registration, and registration updates. When looking for a contact center solution, the organization needed a flexible solution that would allow it to meet each of these needs.