WEBINAR ON-DEMAND: Workforce Management Gets Strategic

Workforce Management (WFM) is more than just an operational tool to schedule agents and track attendance. When used strategically, it takes the guesswork out of creating scheduling by forecasting call volumes, intelligently assigning resources, and reporting on adherence and results.

Presented by:

• Matt Schock – Noble Systems, Strategic Solutions Director
• Matt Stone – Noble Systems, Sales Account Manager