Our Solutions

The Complete Noble Suite

The Noble Suite features a comprehensive lineup of contact center solutions that can be customized to meet the needs of any business — regardless of size, functional requirements or organizational goals. Turn to Noble to help grow your business and build a better experience for customers and employees alike.

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Noble CC

Unify processes and scale operations with inbound, outbound and blended omnichannel contact management.

Skills-based, Multi-Channel Routing

Predictive Dialing

Agent Desktop & Workflow Development

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Noble WEM

Gain total visibility and optimize your workforce with robust quality, performance and forecasting tools.

Quality Monitoring & Reporting

Resource Management

Gamification

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Noble IQ

Collect and analyze detailed business data to create strategies that improve performance across the board.

Advanced Campaign Management

Automated Decisioning

Speech Analytics

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Meeting All Your Contact Center Technology Needs

No matter how big or small your operation or how simple or complex your needs, we have solutions to help drive better performance and efficiency.

Omnichannel Communications

Give your agents the power to communicate seamlessly and effectively with customers, no matter which channels the customer prefers.

Inbound Contact Center

Get customers to the right agent, right away, increasing their satisfaction and improving your first call resolutions.

Outbound Contact Center

Help your agents focus on the most productive contacts, improving your contact center productivity and efficiency.

Compliance & Security

Make sure you are adhering to the latest industry regulations and protecting sensitive customer data.

Workforce Engagement

Optimize your operation by staffing the right resources at the right time — and keeping them motivated to perform.

Business Insights & Analytics

Access and analyze rich operational data for strategic decision making that improves performance and drives value.

One Code Base for All Deployment Types

All Noble solutions share the exact same patented code base, regardless of their deployment method, so every instance includes 100% of our award-winning features.

Deploy in the Cloud

Get access to the full Noble Suite anytime, anywhere, with 100% uptime SLA, no hardware overhead and on-demand elastic capacity.

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Deploy on Premise

Leverage your existing infrastructure investments and get the most customizable solution with significant data privacy and security benefits.

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World-Class Service & Support

Implementation Services

Minimizing downtime and impact on your existing operations is critical to a successful implementation. We’ll assign a project manager to coordinate customizations, testing, delivery and installation, ensuring a smooth transition.

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Hands-On Support

We offer comprehensive support plans for all of our clients, with 24/7/365 access to our highly trained, experienced and knowledgeable staff of engineers. You’ll always reach a live person, not an automated attendant.

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Advanced System Training

Get the most of out your Noble investment with a training package tailored to your needs. All classes are designed by our in-house team of trainers and are designed to help you manage day-to-day operations as well as increase productivity and performance.

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Solutions Consulting

Noble can help you match the right technologies, people and processes to your long-term goals so you can capitalize on new business opportunities and improve the performance of your customer contact operations.

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What Our customers Say

See why our customers love working with us and how they’re using our solutions to drive contact center performance and efficiency.

We chose Noble Systems to join us as a true partner in our journey and future proof our investment. We found Noble to be a flexible and helpful partner right from the beginning of the contract.

Dollar UK

It paid for itself within six months. We were able to reduce staff by 20 FTEs.

Hair Club

Noble’s SBS platform was the right size for our needs, and it was nice to work with a company that had a smaller solution focused on the needs of a smaller business, rather than requiring us to buy a large system.

American Academy of Art

Completed registrations are up by +80% and Patient Service Center calls increased by +120% on the inbound side and +170% on the outbound side. The Predictive Dialer paid for itself the first month it was in operation (with a net gain of hundreds of thousands of dollars).

Wake Forest University Physicians

Curious to know more?

Contact us for more information on our complete suite of contact center solutions.


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