Solutions for All Your Contact Center Challenges
From getting the most out of your agents to making sure your contact center adheres to compliance regulations, you have significant challenges. Noble solutions can help you turn those challenges into opportunities.
- Maximize efficiency by matching your agents with the contacts they manage best.
- Optimize resources by only sending agents productive contacts and giving them the tools to be successful.
- User-friendly tools help everyone in your contact center get up and running quickly and get the most out of your solution.
Putting Our Solutions to Work For You
Noble solutions give you the power to take your contact center from ordinary to extraordinary.Learn More
Automate Routine Processes and Improve Your Decisioning
Increase efficiencies and improve your decisioning by automating routine processes and mining in-depth data. Virtual agents and pre-recorded messages can help you keep quality high and your agents on complex tasks, while automated decisioning tools evaluate data from internal and 3rd party apps to provide more meaningful, actionable insights that immediately affect campaigns.
Get Campaign Flexibility Without Relying on IT
Whether you have seasonal needs, are growing or are rightsizing, our solution adjusts to meet your current and future capacity needs. Even better, adjusting your campaigns as your contact center needs change is easy. Our user-friendly tools allow you to create customized workflows without needing complex programming or technical knowledge.
Use Workforce Tools to Raise Efficiency and Compliance
Streamline workflows, maintain compliance and keep agents motivated along the way. Noble campaign tools move agents quickly from one contact to the next without logging in and out of systems, while scheduling and gamification tools ensure that service levels are met and agents are engaged. In addition, built-in compliance tools auto-enforce regulatory requirements while maintaining agent productivity.
Enhance Customer Satisfaction to Grow Customer Loyalty
Improve customer satisfaction and loyalty with tools to reduce hold times and transfers. Noble also has skills-based routing to connect customers with the right agent and improve first-call resolution. Plus, we use historical and real-time data to enhance the effectiveness of your campaigns, call times and routing.
What Our Customers Say
See why our customers love working with us and how they’re using our solutions to drive contact center performance and efficiency.
Completed registrations are up by +80% and Patient Service Center calls increased by +120% on the inbound side and +170% on the outbound side. The Predictive Dialer paid for itself the first month it was in operation (with a net gain of hundreds of thousands of dollars).
We have reduced idle time and increased per agent call efficiency, significantly decreasing unproductive agent time for better use of our workforce.
The Noble Support Team is really responsive and really knowledgeable.