What is Gamification?
Noble Gamification business solutions are designed to increase productivity and reduce employee turnover across all generations – from Boomers and Millennials to the fast-growing Gen-Z workforce. Whether your employees are motivated most by incentives or recognition, competition or collaboration, we've got you covered. In short, Noble Gamification platforms transform daily routines into rewarding rivalries that give everyone a reason to do their best.
What are the Benefits of Workplace Gamification?
Automate, Scale and Fire Up Competition
The days of competition whiteboards and manual SPIFFS are over. Today, call centers need to drive performance immediately. With Noble Gamification software our clients use a list of competition mechanics that can be fired up in under a minute. Create a contest in only 5 fields. Launch head-to-head “duels” with ease. Even better, our Normalization Engine allows you to create equity between agents on dissimilar campaigns. Whether Agent vs. Agent, Team vs. Team or Center vs. Center, it is all managed efficiently through our Competition Engine.
Send Rewards Instantly with Digital Gift Cards
Want to reward your agents with ease? Leverage Noble Systems’ integration with the largest eGift Card provider in the United States. We give agents the ability to redeem their points for a reward of their choice. You’ll never have to send someone to the store to get a stack of gift cards again. To add variety, utilize our Live Auction. Agents can bid on prizes in a virtual auction, creating more buzz and competition for key rewards.
Dynamically Align Agent Activity with Call Center Goals
Focus agents on the outcomes that matter most to your call center. We make it easy to create and set goals from within your “sandbox.” That way, as your organizational objectives change, your agents will stay up-to-date and aligned with the latest goals each day.
Level Up the Status of High-achieving Agents and Supervisors
Making agents and supervisors feel important among their peers is a valuable motivator. Noble Gamification software provides leveling to create status rankings among employees. These symbols of status follow them wherever they appear within the game.
Use Our App to Leverage Public Recognition
Utilize Noble’s public leaderboards to recognize your employee’s achievements. This makes it easier for slower agents to see where their performance is falling short and who to ask for help. It also gives high-performing agents greater recognition from their teams.
Unify Communication to Ignite Better Team Performances
Noble’s gamification clients have the ability to leverage peer-to-peer or supervisor-to-agent collaboration to fluidly share best practices among the employee community. Additionally, supervisors have access to utilize Noble’s Coaching software. It’s integrated directly into the user interface and allows for immediate course correction. That way, the whole team succeeds.
Leverage Noble Game Mechanics in Your Training Programs
Gamified learning management tools and an employee survey engine are fluidly integrated within the existing Noble Gamification platform. These integrations make training more engaging, which yields lower training costs and an increase in customer satisfaction. It also helps you better understand what rewards agents want and what support they need to stay engaged and meet goals.
Increase Your ROI With Strategic Engagement
Agents Want Rewards And Recognition
Motivation comes in two forms: extrinsic and intrinsic. Extrinsic motivation leverages tangible rewards. Intrinsic motivations tap our inner desire to do well. Which is the best type when it comes to motivating call center agents? Both. That's why Noble Gamification leverages both rewards and recognition to keep agent attrition low and productivity high.
Millennials Are Shaking Things Up
Millennials currently make up 50% of call center workforces. However, by 2030, they'll make up 70% of the workforce. That's why it's important to shift toward gamification models that capitalize on the type of engagements and incentives that captivate them the most. This includes such things as earning more time off work and giving them opportunities for public recognition.
We put Noble Gamification in our lowest performing groups and it has helped us stabilize our performance and reduce turnover of agents.Telecom Collections Client
It's a complete game-changer when it comes to call center gamification software ... It was set up within 2 weeks and we saw instant results.Direct Response Sales Client
Noble Gamification moved our bottom lines and helped us to improve key metrics by almost 20% across the board.... I recommend it to any metric-driven center looking to improve morale and productivity.Durable Goods Leasing Client
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Contact us for more information on our complete suite of contact center solutions.