How to Use Gamification to Increase Productivity

Gamification Software

71% of all employees are not engaged while they're at work and the average call center has a 26% attrition rate. Noble Gamification users turn those numbers around with engaging contests, recognition, and rewards. In short, it's the engagement solution that maximizes your ROI.

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What is Gamification?

Noble Gamification business solutions are designed to increase productivity and reduce employee turnover across all generations – from Boomers and Millennials to the fast-growing Gen-Z workforce. Whether your employees are motivated most by incentives or recognition, competition or collaboration, we've got you covered. In short, Noble Gamification platforms transform daily routines into rewarding rivalries that give everyone a reason to do their best.

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Agents Want Rewards And Recognition

Motivation comes in two forms: extrinsic and intrinsic. Extrinsic motivation leverages tangible rewards. Intrinsic motivations tap our inner desire to do well. Which is the best type when it comes to motivating call center agents? Both. That's why Noble Gamification leverages both rewards and recognition to keep agent attrition low and productivity high.

Millennials Are Shaking Things Up

Millennials currently make up 50% of call center workforces. However, by 2030, they'll make up 70% of the workforce. That's why it's important to shift toward gamification models that capitalize on the type of engagements and incentives that captivate them the most. This includes such things as earning more time off work and giving them opportunities for public recognition.

We put Noble Gamification in our lowest performing groups and it has helped us stabilize our performance and reduce turnover of agents.

Telecom Collections Client

It's a complete game-changer when it comes to call center gamification software ... It was set up within 2 weeks and we saw instant results.

Direct Response Sales Client

Noble Gamification moved our bottom lines and helped us to improve key metrics by almost 20% across the board.... I recommend it to any metric-driven center looking to improve morale and productivity.

Durable Goods Leasing Client

GAMIFICATION STATS

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21% More Productive

71% of employees are not engaged at work, killing productivity. Noble Gamification gives users the boost they need to stay on task. In fact, our users on average are 21% more productive.

22% More Revenue

Tens of thousands of agents around the world use our solutions to power millions of customer contacts every day. The result? On average, our clients see a 22% increase in revenue after implementation.

87% Higher Retention

The average call center has a 26% attrition rate and replacing an agent can cost as much as $8,000. With Noble Gamification, centers see an average retention rate of 87%, keeping those costs at bay.

16% More Profitable

Contact center gamification doesn't just impact your agents. It also affects your clients and bottom line. With Noble Gamification, one user quickly saw a 10% increase in customer satisfaction rates and a profitability increase of 16%.