What is Gamification?
Noble Gamification business solutions are designed to increase productivity and reduce employee turnover across all generations – from Boomers and Millennials to the fast-growing Gen-Z workforce. Whether your employees are motivated most by incentives or recognition, competition or collaboration, we've got you covered. In short, Noble Gamification platforms transform daily routines into rewarding rivalries that give everyone a reason to do their best.
Increase Your ROI With Strategic Engagement
Agents Want Rewards And Recognition
Motivation comes in two forms: extrinsic and intrinsic. Extrinsic motivation leverages tangible rewards. Intrinsic motivations tap our inner desire to do well. Which is the best type when it comes to motivating call center agents? Both. That's why Noble Gamification leverages both rewards and recognition to keep agent attrition low and productivity high.
Millennials Are Shaking Things Up
Millennials currently make up 50% of call center workforces. However, by 2030, they'll make up 70% of the workforce. That's why it's important to shift toward gamification models that capitalize on the type of engagements and incentives that captivate them the most. This includes such things as earning more time off work and giving them opportunities for public recognition.
We put Noble Gamification in our lowest performing groups and it has helped us stabilize our performance and reduce turnover of agents.Telecom Collections Client
It's a complete game-changer when it comes to call center gamification software ... It was set up within 2 weeks and we saw instant results.Direct Response Sales Client
Noble Gamification moved our bottom lines and helped us to improve key metrics by almost 20% across the board.... I recommend it to any metric-driven center looking to improve morale and productivity.Durable Goods Leasing Client
Curious to know more?
Contact us for more information on our complete suite of contact center solutions.